Policies & Procedures

Production Time
My current production time is approximately 1 - 2 weeks.  I typically do not keep any rings in stock so please allow me 1-2 weeks to produce your ring once you place your order. You will receive an e-mail confirmation when you place your order and another e-mail confirmation when your ring ships out. 

Shipping Policies
I ship via the US Post Office and I have two options available:

                         Option 1:  First class mail for $3.00,
                                          Delivery confirmation is included.
                                          The ring will be placed in a small box and shipped in a bubble
                                          padded envelope.
            
                         Option 2:  Priority mail - small flat rate box for $7.15.
                                           Deliver confirmation is included.
                                           The ring will be placed in a small box then placed in a small
                                           flat rate box.

-  If you prefer another carrier like Fedex or UPS, please contact me and I will try my
    hardest to accommodate.
-  If you purchase multiple items, I will be happy to ship them together for one shipping
    fee as long as they are ordered at the same time and going to the same address.
-  I do ship internationally.  The buyer is responsible for all shipping, customs, VAT, or any
    other charges that may arise.  Please contact me to discuss international shipping
    methods and fees.

Return Policy
I want you to love your new piece of jewelry.  If you don't love it, I will be happy to issue a refund for the jewelry item.
     -  Contact me within seven business days of package receipt (per delivery confirmation
         date) to request a refund.
     -  Shipping charges are not refundable and you are responsible for shipping charges
         to return the item.
     -  The item must be returned in the same condition that it was sent out.
     -  Please do not ship the item back without contacting me first.

Exchange Policy
If you just purchased a ring and it does not fit, I will be happy to exchange it for a
different size.
     -  Contact me within seven business days of package receipt (per delivery confirmation
         date) to request an exchange.
     -  The ring must be returned in the same condition that it was sent out.
     -  You are responsible for shipping charges to return the item back to me.
     -  I will cover the shipping charges to send you a new second ring. If that ring does not
         fit and you would like to make a third exchange, I will be happy to accommodate.
         However, you will be responsible for shipping charges to return the ring to me and
         you will be responsible for shipping charges to send you a new third ring.
     -  The exchange offer only applies to rings that were just purchased (within the seven
         business day window).
I really want you to have a ring that you love and that fits well.  I want you to be thrilled with your new piece of jewelry and to show it off to all of your friends.  If you are not happy with your new ring, please contact me. Customer service is very important to me.